GenAI Account Manager

About the role

Alice partners with the world’s leading AI labs and GenAI innovators to help them build safer, more trustworthy models. In this role, you will be the primary business partner to advanced AI teams, helping them succeed leveraging Alice’s AI Safety, Red Teaming, Model Evaluation, and Post-Training Data solutions. You’ll build multi-threaded relationships, drive renewals and expansions, and ensure customers see clear, ongoing value from our work. You will also stay ahead of frontier-model innovation cycles, emerging evaluation methodologies, and evolving safety risk surfaces, helping customers navigate a rapidly changing GenAI landscape.

If you thrive in high-growth environments, love working with technical stakeholders, and want to define how frontier models are evaluated and safeguarded, this role is for you.

Responsibilities

• Own and deepen relationships with leading GenAI and LLM lab customers
• Serve as primary business partner across research, product, safety, and leadership teams
• Drive renewals and expansions across multiple parallel workstreams
• Understand customer priorities, technical roadmaps, and safety risks, and align our solutions accordingly
• Lead business reviews and strategic value conversations
• Identify whitespace opportunities to grow the partnership
• Partner internally with Program Architects, Research, Product, and Delivery to ensure flawless execution
• Advocate for customer needs and ensure long-term success

Requirements

• 5+ years in Account Management, Consulting, Partnerships, or similar roles
• Experience working with technical or AI/ML-driven customers (required)
• Technical fluency with LLMs, AI safety concepts, or evaluations (a major plus)
• Strong communication and stakeholder management skills
• Ability to navigate complex, multi-threaded accounts
• Proactive, low-ego mindset

Why Alice

• Work with the world’s leading AI labs
• Help shape the safety and trustworthiness of next-generation AI models
• Join a mission driven, high performing team
• Enjoy opportunities for growth and professional development in a cutting-edge field

Pay

The salary range for this role is $160-205K OTE. Range may vary based on experience.

About Alice

Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.