GenAI Account Manager

What You’ll Do

• Own and deepen relationships with leading GenAI and LLM lab customers
• Serve as primary business partner across research, product, safety, and leadership teams
• Drive renewals and expansions across multiple parallel workstreams
• Understand customer priorities, technical roadmaps, and safety risks, and align our solutions accordingly
• Lead business reviews and strategic value conversations
• Identify whitespace opportunities to grow the partnership
• Partner internally with Program Architects, Research, Product, and Delivery to ensure flawless execution
• Advocate for customer needs and ensure long-term success

Requirements

• 5+ years in Account Management, Consulting, Partnerships, or similar roles
• Experience working with technical or AI/ML-driven customers (required)
• Technical fluency with LLMs, AI safety concepts, or evaluations (a major plus)
• Strong communication and stakeholder management skills
• Ability to navigate complex, multi-threaded accounts
• Proactive, low-ego mindset

Why Alice

• Work with the world’s leading AI labs
• Help shape the safety and trustworthiness of next-generation AI models
• Join a mission driven, high performing team
• Enjoy opportunities for growth and professional development in a cutting-edge field

About Alice

Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.