Geek Squad Senior Repair Technician
About the role
Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up.
Communicate department goals and other important information to team members in a clear, accurate and timely manner.
Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues.
Provide coaching to agents to develop their customer service and technology repair skills.
Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service.
Responsibilities
- Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
- Communicate department goals and other important information to team members in a clear, accurate and timely manner
- Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
- Provide coaching to agents to develop their customer service and technology repair skills
- Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service
Requirements
- 1 year of experience in diagnosing and repairing PCs or consumer electronics
- 1 year of customer service experience
- 1 year of leadership experience, including coaching, training and recognition
Qualifications
- Basic Qualifications: 1 year of experience in diagnosing and repairing PCs or consumer electronics
1 year of customer service experience
1 year of leadership experience, including coaching, training and recognition - Preferred Qualifications: Experience working with Windows operating systems
Skills
- Customer service skills
- Technical repair skills
- Leadership and coaching abilities
Benefits
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. Our Benefits Include Competitive pay
Great employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
Pay
Competitive pay
Schedule
Full time
Application Instructions
Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Position Type
Full time
Keywords
Electrical Appliance Service Technician
Location
Trumbull, CT - 06611