Geek Squad Senior Repair Technician

About the role

You’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team.

Responsibilities

• Aid other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
• Communicate department goals and other important information to team members in a clear, accurate and timely manner
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
• Provide coaching to agents to develop their customer service and technology repair skills
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service

Requirements

• 1 year of experience in diagnosing and repairing PCs or consumer electronics
• 1 year of customer service experience
• 1 year of leadership experience, including coaching, training and recognition

Qualifications

• Commensurate with experience

Skills

• Not specified

Benefits

• Not specified

Pay

• TBD

Schedule

• TBD