Geek Squad Senior Repair Technician

About the Role

As a Geek Squad Senior Repair Technician (Agent), you’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results.

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service, and follow-up.
• Communicate department goals and other important information to team members in a clear, accurate, and timely manner.
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues.
• Provide coaching to agents to develop their customer service and technology repair skills.
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service.

Requirements

• 1 year of experience in diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training, and recognition.

Preferred Qualifications

• Experience working with Windows operating systems.

Benefits

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for your physical and mental well-being.
• Different types of leaves of absence (LOA) and potential pay sources based on eligibility.
• Paid time off (vacation or PTO) offered to full-time and part-time employees based on work location, employment status, and years of service.
• Various forms of incentive pay for eligible roles to drive performance and offer recognition.

For more information about benefits, LOA, and paid time off, please refer to our Benefits Guide.

Schedule

This is a full-time position.