Geek Squad Senior Repair Technician

What You’ll Do

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
• Communicate department goals and other important information to team members in a clear, accurate and timely manner
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
• Provide coaching to agents to develop their customer service and technology repair skills
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service

Basic Qualifications

• 1 year of experience in diagnosing and repairing PCs or consumer electronics
• 1 year of customer service experience
• 1 year of leadership experience, including coaching, training and recognition

Preferred Qualifications

• Experience working with Windows operating systems

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™