Geek Squad Advanced Repair Technician

About the role

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at our local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following our procedures.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Maintain knowledge, skillsets and certifications through training courses
• Maintain all repair tasks in a timely manner and partner with leaders when issues arise

Requirements

• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Strong ability to prioritize and multi-task in a fast-paced environment

Qualifications

• Basic Qualifications: 6 months of experience diagnosing, troubleshooting or repairing technology products, Experience actively using and learning about consumer electronics, Ability to work a flexible schedule including holidays, nights and weekends
• Preferred Qualifications: Strong ability to prioritize and multi-task in a fast-paced environment

Skills

• Technical skills relevant to the repair of consumer electronics

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Pay

Details not specified

Schedule

Flexible schedule including holidays, nights and weekends