Geek Squad Advanced Repair Technician
Best Buy · Cumming, GA · 1 wk ago
On-siteEngineeringFull-time
About the role
Work at our local Best Buy store to provide technology support and repair customers' computers and other devices.
Provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents.
Perform repairs by troubleshooting and following our procedures.
Responsibilities
- Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
- Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
- Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
- Maintain knowledge, skillsets and certifications through training courses
- Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
Requirements
- 6 months of experience diagnosing, troubleshooting or repairing technology products
- Experience actively using and learning about consumer electronics
- Strong ability to prioritize and multi-task in a fast-paced environment
Qualifications
- Basic Qualifications
- Strong ability to prioritize and multi-task in a fast-paced environment
Skills
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Technical aptitude and familiarity with consumer electronics
Benefits
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Pay
Competitive pay
Schedule
Flexible schedule including holidays, nights and weekends
Benefits
- Employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being