Geek Squad Advanced Repair Technician

About the role

Work at our local Best Buy store to provide technology support and repair customers' computers and other devices.

Partner with other Geek Squad Agents to provide excellent customer experiences by listening to their needs and ensuring timely follow-up.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Maintain knowledge, skillsets and certifications through training courses
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise

Requirements

• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Strong ability to prioritize and multi-task in a fast-paced environment

Qualifications

• Basic Qualifications: 6 months of experience diagnosing, troubleshooting or repairing technology products, Experience actively using and learning about consumer electronics, Ability to work a flexible schedule including holidays, nights and weekends
• Preferred Qualifications: Strong ability to prioritize and multi-task in a fast-paced environment

Skills

• Technical skills to diagnose and repair technology products
• Customer service skills to assist customers in-person and over the phone
• Time management and organizational skills to meet customer expectations

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being

Pay

Details of pay will be provided upon hire.

Schedule

Flexible schedule including holidays, nights and weekends.