Geek Squad Advanced Repair Technician
About the role
You’ll work at our local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following our procedures.
Responsibilities
- Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
- Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
- Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
- Maintain knowledge, skillsets and certifications through training courses
- Maintain all repair tasks in a timely manner and partner with leaders when issues arise
Requirements
- 6 months of experience diagnosing, troubleshooting or repairing technology products
- Experience actively using and learning about consumer electronics
- Strong ability to prioritize and multi-task in a fast-paced environment
Qualifications
- Basic Qualifications: 6 months of experience diagnosing, troubleshooting or repairing technology productsExperience actively using and learning about consumer electronicsAbility to work a flexible schedule including holidays, nights and weekends
- Preferred Qualifications: Strong ability to prioritize and multi-task in a fast-paced environment
Skills
Basic technical skills and certifications are required. Additional training will be provided.
Benefits
We offer competitive pay, an employee discount, financial savings and retirement resources, and support for your physical and mental well-being.
Pay
Competitive pay
Schedule
Part time
Contact
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Company Information
About Us: As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities.
Equal Opportunity Employer
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.