GDS Script Writer

Roles and Responsibilities

• Write GDS scripts, test, debug, document and deploy new and modified code.
• Gather business requirements from key stakeholders related to the implementation or enhancement of any internal applications and processes and translate into a functional Statement of Work.
• Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the requestor to fully diagnose the issue then develop creative solutions and respond within established timelines.
• Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency.
• Develop and maintain a full workflow process map of all scripting including future phases and those under consideration.
• Participate in code reviews for adherence to standards and specifications.
• Maintain monitoring processes for expected performance and respond to errors and emergency problems.
• Respond proactively, and in a timely manner, to service requests, project updates and agreed upon requests for information.
• Conduct and/or participate in meetings to provide an overview of the scripting systems and processes as needed including the preparation of documentation as required.
• Prepare and deliver regular progress reports to leadership that include: current workload, project status updates, current or potential barriers to success, along with recommended solutions.
• Provide first level support to various travel technology systems such as GDS password resets, general mid-office support questions, list updates, etc.
• Assume additional responsibilities as directed by management.

Qualifications

• Extensive knowledge of Worldspan and Travelport Plus.
• Optional: Programming skills on platforms that would integrate with multiple GDS systems.
• Be aware of, and comply with, all corporate policies.
• Knowledge of the entire Microsoft Office suite of products.
• Strong organizational skills required to handle multiple projects and priorities simultaneously.
• Must be able to work independently and complete deliverables on time and with the highest level of quality.
• Self-starter who takes initiative to proactively identify opportunities.
• Positive attitude required.
• Travel knowledge required.
• Team player required.