Gauge Service Administrator - NC

About the Role

Be the Connection That Keeps Service Moving! Join InstroTek, a growing, family-owned company supporting the construction and infrastructure industries with innovative measurement equipment. As our Gauge Service Administrator, you’ll play a key role in keeping our service operations organized and running smoothly. You’ll connect customers, technicians, sales, and internal teams while managing service documentation, coordinating requests, and maintaining accurate records.

Responsibilities

• Support Customers: Answer calls and emails, provide service updates, coordinate requests, and ensure timely follow-up.
• Manage Service Documentation: Process leak test paperwork, review reports for administrative accuracy, scan documents, and maintain organized electronic records.
• Work in Microsoft Dynamics 365: Prepare quotes, enter sales orders, update customer information, and track service activity.
• Coordinate Service Operations: Support gauge technicians with scheduling, paperwork, equipment information, and service history.
• Maintain Accurate Records: Assist with equipment and inventory records, verify serial numbers, track outstanding requests, and resolve discrepancies.
• Keep Workflows on Track: Coordinate with multiple departments to ensure information is accurate, complete, and communicated on time.

Requirements

• Strong organizational skills and exceptional attention to detail.
• Excellent customer service and professional communication skills.
• Comfort managing multiple tasks, priorities, and deadlines.
• Proficiency with Microsoft Office, email, and electronic recordkeeping systems.
• Experience with Microsoft Dynamics 365, ERP systems, or service administration is a plus.
• A dependable, proactive approach and the ability to work collaboratively across teams.

Atmosphere and Location

Shop Environment. Laboratory facilities contain minor, fully shielded radiation sources used strictly for materials testing. All areas are monitored and controlled under strict safety protocols. Exposure risk is minimal and well below occupational safety thresholds.

Location: On-site at 1 Triangle Drive, Research Triangle Park, NC 27709

Why Join InstroTek?

Be part of a collaborative team where your work makes a real difference. At InstroTek, you’ll help deliver a positive customer experience, support skilled technical professionals, and contribute to the efficient operation of a company with nearly 30 years of industry experience.

Benefits

• Medical Insurance - No cost to employee
• Dental Insurance - No cost to employee
• Vision Insurance - No cost to employee
• Life Insurance
• Short- and Long-term Disability Insurance
• 401(k)
• Paid Maternity/Paternity Leave
• Paid Time Off

InstroTek offers continuous training, competitive compensation, and exceptional potential for growth in a rapidly growing company.