Gateway Technician

Key Responsibilities

• Maintain and manage inventory of gateway equipment, components, and associated assets.
• Monitor, troubleshoot, and support gateway infrastructure, including antennas, RF equipment, frequency converters, and related systems.
• Perform system diagnostics using specialized test equipment, including spectrum analyzers and other RF testing tools.
• Conduct integration, validation, and performance testing of gateway components and subsystems.
• Monitor gateway performance metrics and identify reliability or operational issues.
• Develop and maintain operational procedures, technical documentation, and integration guides.
• Provide remote and on-site technical support to geographically dispersed locations as required.
• Collaborate with engineering and operations teams to resolve technical issues and improve system performance.
• Support preventative maintenance activities and continuous operational readiness initiatives.
• Travel to operational sites as needed to support installations, upgrades, maintenance, or troubleshooting efforts.

Qualifications

• Education: Associate's degree in Electronics, Telecommunications, Information Technology, Engineering Technology, or a related technical field; equivalent military or professional experience may be considered.
• Relevant industry certifications in satellite communications, RF systems, networking, or electronics are a plus.
• Experience: A minimum of 3 years of experience supporting satellite communications, RF systems, gateway operations, telecommunications infrastructure, or related technical environments.
• Preferred Qualifications: Experience supporting satellite communications networks or gateway operations, familiarity with RF signal analysis, antenna systems, and communications infrastructure, experience performing equipment integration, testing, and validation activities, knowledge of system reliability monitoring and performance analysis, experience developing technical procedures and operational documentation, previous experience supporting geographically distributed operations or remote sites, experience working in highly regulated or mission-critical environments.

Soft Skills

• Strong analytical and troubleshooting skills with the ability to resolve technical issues independently.
• Excellent organizational and inventory management capabilities.
• Strong attention to detail and commitment to operational excellence.
• Prioritized ability to follow established procedures while identifying opportunities for process improvement.
• Effective collaboration skills and ability to work within cross-functional teams.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Self-motivated with a proactive approach to problem-solving and system reliability.

Technology Stack

• Spectrum analyzers and RF test equipment
• Satellite communications systems and gateway infrastructure
• Antenna and frequency conversion systems
• Network monitoring and diagnostic tools
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Technical documentation and inventory management systems
• Remote support and collaboration tools

Physical Requirements

• Ability to work in a standard office, operations center, or technical facility environment.
• Ability to use a computer and other technical equipment for extended periods.
• Ability to inspect, install, or troubleshoot equipment in equipment rooms, communications facilities, or outdoor environments as needed.
• Ability to lift and carry equipment weighing up to 25 pounds.
• Ability to travel domestically as required to support operational locations.
• Ability to climb ladders, work in confined equipment spaces, and perform site inspections when necessary.