Gateway Operations Representative

About the role

FedEx Trade Networks manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. This position is responsible for ensuring customer requirements are met and takes corrective actions in case of deviations from customer requirements.

Responsibilities

• Interacts with Customer Service, Product, and Global Service Centers, as required
• Prepares, controls, updates, and distributes all required documents regarding consolidation and deconsolidation of freight at gateway level complying with regulations and internal procedures
• Ensures compliance with all operational procedures and regulations
• Schedules and monitors handling of incoming and outgoing consolidations and or shipments, and disposition of consolidations
• Ensures follow up with airlines to ensure consolidations fly as booked
• Assists gateway supervisor in distribution of work
• Follows up with feeder stations to ensure timeliness of delivery and compliance with regulations
• Acts as gateway subject matter expert and trains employees on gateways procedures
• Ensures updated consolidation schedules are updated
• Maximizes margin through effective Unit Load Devise (ULD) build-up
• Ensures continuous process improvement to increase efficiencies, reduce waste and improve performance to our customers
• Processes air export consolidations
• Works closely with other departments/gateways to deliver high level of service to customer
• Liaison with all related vendors to ensure highest level of service is achieved
• Resolves billing issues between FedEx Trade Networks and airline partners
• Negotiates spot rates with airline partners
• Performs other duties as assigned

Requirements

• High School Diploma/equivalent
• Three (3) years of related experience required
• Knowledge of US Export Regulations, ports and world geography required
• Experience with and usage of Official Airline Guide (OAG) and The Air Cargo Tariff (TACT) Act required
• Working knowledge of gateway/warehouse operations required
• Certified to process Dangerous Goods shipments for Air Transport required
• Strong analytical/math skills required

Pay

The hourly pay range for this role is $23.21-$33.92 USD. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential.

Schedule

Tuesday – Saturday 8:30am-5:00pm CDT, On-site

Benefits

The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.