Charter Operations Representative

Location: Teterboro, NJ, US, 07608. Flexible Work Arrangement: Onsite.

About the role

The Charter Operations Representative position is committed to proactively developing and maintaining a client base for the purpose of expanding overall charter sales activities. They provide clients with accurate and timely information while multi-tasking in a team environment with minimum supervision. This role requires a flexible schedule, including weekend availability (Saturday and Sunday). The position will follow a 4 day, 10 hour shift schedule with afternoon/evening hours. Initial training and onboarding will take place during standard business hours.

Minimum Requirements

• At least 2 years of experience using MS Office, including but not limited to WORD, EXCEL, POWERPOINT, and OUTLOOKA minimum of 2 years of hands on experience in the aviation industry, preferably in a scheduling or operations role.
• Proficiency in either charter scheduling or FBO (Fixed Base Operation) scheduling, depending on previous role within organization
• Must demonstrate determination and resilience in handling challenging situations and unexpected changes that can occur in the fast-paced aviation industry.The ability to persevere and find solution under presume is a crucial attribute for success in this role
• Must possess strong multitasking skills to handle various tasks simultaneously
• May be required to be over age 18 and a valid driver’s license with a clean driving record
• Minimum of high school or trade school diploma

Main Responsibilities

• Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training, and financing
• Responsibilities are within the Sales Support and Administration function as a generalist or in a combination of disciplines
• Answers inbound customer calls regarding product and service information, and identifies upselling opportunities from such calls
• Accepts orders, closes sales, maintains customer records, and completes required documentation
• Identifies and qualifies prospective customers, and records sales prospecting activity in computer-based tracking systems
• May have an assigned product