Representative, Customer Solutions

Summary

Be the steady, trusted voice customers count on and build a meaningful career while you do it. As a Customer Solutions Representative at Spire, you’ll help customers start, stop, and transfer services, navigate billing questions, and get urgent support when it matters most - making everyday energy access seamless.

Duties and Responsibilities

• Answering inbound customer calls, emails, and chats
• Finding the quickest and most effective solution to customer issues such as service orders, service disconnection/reconnection, service complaints, billing, payment arrangements, web account access/use, gas-related emergencies and special campaigns/promotions

Essential Characteristics

• Strong listening skills
• Empathy, patience, and a knack for multitasking
• Critical thinking and problem-solving chops
• Comfort with Microsoft Office and digital tools
• Confidence to ask questions and share ideas
• Demonstrate reliability with consistent attendance and punctuality, ensuring adherence to work schedules and contributing to team productivity and operational efficiency

Company Overview

We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

Our values include safety, inclusion, and integrity, and we hire those who demonstrate the competencies that bring the Spire vision, mission, and culture to life:

• Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder, and company needs.
• Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback, and fostering an environment where everyone’s input is welcomed.
• Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes, and demonstrate initiative.

Posting Requirements

The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation, and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

Job Location

Birmingham, AL, US, 35203