Customer Solutions Representative

Primary Purpose

The Customer Solutions Representative is responsible for ensuring customers receive their orders on-time and to specification. This role interacts with customers, suppliers, and service providers via phone and email to employ a consultative solutions approach to process numerous business transactions effectively and efficiently. ChemPoint resources are utilized to formulate and deliver solutions based on customer and supplier needs.

What You’ll Do

• Screens all incoming purchase orders and customer requests for effective action item delegation and team workload management placing and processing orders
• Places orders into CRM system and updates orders as requested
• Follows and/or implements special instructions for various accounts
• Maintains accurate and up-to-date notation on all service incidents
• Takes incoming phone calls to respond to customer inquiries keeping in mind organization’s principles to build customer confidence, set appropriate expectations and offer solutions
• Collaborates with Sales team to address customer concerns and set proper expectations
• Works closely with 3rd party logistics providers and logistics teams to effectively manage outbound orders
• Maintains exceptional customer fulfillment service levels
• Participates in training and constructively provides feedback in the form of peer coaching
• Focuses on meeting all individual and team objectives, deadlines and responsibilities while actively promoting a team atmosphere

What You’ll Need

• Bachelor’s degree from fully accredited four-year institution or equivalent work experience
• Experience in Business-to-Business (B2B) service organization or 1 year of experience in equivalent job(s) preferred
• Knowledge and experience working with MS Office Suite
• Demonstrates sound judgment and creative problem solving
• Open to taking moderate risks with a competitive spirit
• Demonstrates a commitment to accuracy and accountability for job performance
• Receptive to constructive feedback from peers and mentors
• Strong work ethic and team-oriented mind set
• Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication
• Able to work independently and in teams of various sizes to complete a tactical workload
• Exhibits versatility and adaptability while interacting with customers, suppliers and outsourced relationships

Where You'll Work

This is a hybrid role in Bellevue, WA.

Pay and Benefits

The salary range for this position is $55,000 - $57,920. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

• Available employee benefits include health, vision, dental coverage, along with industry-leading retirement and time off programs.

What You Can Expect

• Strong work/life flexibility
• To be surrounded by an inclusive team who is collaborative and committed to the achievement of the company
• To be rewarded for your contributions with a targeted annual company bonus and annual salary reviews
• Competitive pay and benefits
• We are ChemPoint. We are fanatical about every customer and supplier interaction and dedicated to reaching customers and delivering actionable insights to enable producer success.
• We are the leader in the marketing, sales, and distribution of specialty and fine chemicals.
• We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.
• We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee.
• We are committed to working with and providing reasonable accommodations to individuals with disabilities.