Gateway Monitoring Technician

Job Summary

The Facilities BMS Technician performs the hands-on technical work of instrumenting Gateway facility infrastructure for monitoring and building the visualizations and alarming that keep critical sites observable around the clock.

Duties/Responsibilities

• Maintain monitoring documentation per site: point lists, OID/register maps, dashboard inventories, naming conventions, and as-built monitoring records.
• Follow and contribute to Gateway monitoring standards, and process all monitoring configuration changes through change control.
• Triage and resolve monitoring gaps, false or nuisance alarms, and stale or missing points, and tune thresholds for actionable alarming.
• Support the facilities team and OCC with monitoring data, reports, and dashboard requests.
• Drive improvements to monitoring coverage, reliability, and visualization quality across the Gateways.
• Conduct on-site instrumentation and verification visits as needed and produce coverage and gap reports with recommended remediations.

Skills And Competencies

• Hands-on experience with network/infrastructure monitoring platforms (Virtana, Zenoss, or comparable such as SolarWinds, PRTG, or LibreNMS)
• Proficiency building and maintaining Grafana dashboards, including data source configuration, and alerting
• Working knowledge of SNMP and MIB/OID structures, Modbus (TCP/RTU), and BACnet/IP
• Familiarity with BMS/DDC platforms (Niagara/JACE)
• Understanding of critical facility equipment — UPS, ATS/STS, generators, CRAC/CRAH, PDUs, power metering, and environmental sensors
• Networking fundamentals (TCP/IP, VLANs, and firewall rules for monitoring traffic)
• Basic scripting and query skills (e.g., PromQL/Flux, SQL, Python, or shell) are an advantage
• Excellent organizational skills with attention to detail
• Data-oriented, with the ability to validate and reconcile data against source equipment
• Excellent verbal and written communication skills across departments and levels of management
• Able to meet multiple deadlines and prioritize tasks in a fast-paced environment
• Able to act with integrity, professionalism, and confidentiality
• Cross-cultural communication

Education, Experience, And Licenses/Certifications

• Associate or Bachelor's degree in electronics, electrical, instrumentation and controls, network/IT, or a related technical discipline
• Equivalent combination of relevant qualifications and experience may substitute for the degree
• 3+ years in monitoring, NOC, BMS/controls, instrumentation, or comparable roles within critical facilities, data centers, telecom/teleport, utilities, or industrial 24/7 operations
• Experience integrating equipment via SNMP, Modbus, and/or BACnet
• Certifications are an advantage: Grafana certification, networking certifications (CompTIA Network+, CCNA), and BMS/controls certifications (e.g., Tridium Niagara).

Physical Requirements

• Willingness and ability to travel as needed, internationally
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to work in data halls and equipment rooms, including access to racks and cabling
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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