Gatehouse Security Staff

Job Overview

The Gatekeeper is the initial point of contact for homeowners, board members, residents, guests, and vendors. Their primary responsibility is to ensure the highest level of service is provided to all.

Responsibilities

• Understand and react to emergency situations and operate electronic gate control systems.
• Provide exceptional service to all residents and guests.
• Greet and welcome residents and guests, directing them to their destinations if needed.
• Comply with all safety regulations and follow all policies and procedures established by the association.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and meet schedules.
• Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

Qualifications

• A high school diploma or equivalent is required.
• Strong customer service, communication, and interpersonal skills are essential.
• Ability to work in an upright, standing, or sitting position for long periods.
• Ability to navigate the property as required to meet job functions.
• Ability to work extended hours and weekends based on gate staffing requirements.
• Ability to work in various weather conditions (cold, heat, rain, snow, etc.).
• Ability to lift up to 10 lbs. following appropriate safety procedures.
• Ability to communicate both on the phone and in person with clients.
• Ability to work on multiple assignments with frequent interruptions, changes, and delays.
• Ability to remain focused and work effectively, efficiently, and cheerfully under stress.

Physical Requirements / Working Environment

• Sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects weighing up to 25 lbs.
• Climbing several flights of stairs if necessary.
• Sitting and standing for extended periods.
• Communicating with guests, supervisors, and other associates.
• Working extended hours, including evenings, weekends, and holidays.
• Alternating between indoor and outdoor settings.
• Interacting with all types of individuals, maintaining mental alertness, detail orientation, and reasoning skills.
• Remaining alert to working conditions and aware of safety, health, and environmental concerns.
• Working in an environment that may be stressful due to adversarial situations.

Compensation

$18/hour

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.