Gatehouse Attendant

Primary Function

Enforce and monitor access control procedures within the community, while providing best-in-class customer service.

Duties and Essential Functions

• Stand and greet everyone that approaches the visitor lane seeking access to the property, in a friendly and professional manner.
• Greet all residents returning home via the resident lane.
• Provide informational assistance as required.
• Knowledge of locations throughout the property in order to properly direct traffic within the community.
• Record via the access control system (KWIC) all traffic entering the property both vehicular and pedestrian.
• Observe, record, and communicate actions, activities, incidents and/or any information that may be of interest to the Management Office, Security or the Front Desk personnel.
• Complete all appropriate paperwork ensuring reports are legible and in order.
• Keep the gatehouse clean at all times.
• Ensure that only authorized personnel is allowed access into the community.
• Parking in front of the building or in the Fire Lanes is prohibited. Only pick up or drop off is permitted.
• Always use proper telephone etiquette when speaking or answering the telephone.
• Greet ALL callers with "Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you."
• Report all building deficiencies to the Chief Engineer, Management Office, and the Front Desk personnel such as: Any water leaks regardless of the size and severity, fire alarm violations, malfunctioning of equipment. An incident report or work order to note any deficiencies observed. Incident report should be submitted to the Management office immediately.

Physical Demands

• Sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less.
• Manual dexterity.
• Auditory and visual skills.
• The ability to follow written and oral instructions and procedures.

Position Supervision

Employee reports directly to the Facilities Director / Maintenance Supervisor.

Travel

No travel is expected for this position.