Gate Staff

At Ravinia, we believe in the transformative power of shared, live-music moments and their ability to inspire individuals, strengthen communities, and foster a more connected world. Beyond presenting outstanding performances by the world’s greatest musicians, our mission as a not-for-profit organization is to develop broader, more diverse audiences and performers in the music industry with our Reach Teach Play® community engagement and education programs, our Steans Institute’s collaborative and experiential artistic training programs, and more. Together, Ravinia’s initiatives serve tens of thousands of students, families, and emerging professional musicians.

About the role

The Ravinia Gate Staff handles all entry into the park, scanning tickets and passes while enforcing Ravinia’s entry policies and upholding Ravinia’s core values. This position requires excellent guest service and communication skills. The Ravinia Gate Staff is a part-time seasonal position, averaging 12 - 15 hours per week. Afternoon, evening, and weekend hours are required. Weekly hours and shift times will vary depending on the concert schedule. The Ravinia season begins early July and runs through mid-September.

Responsibilities

• Scan tickets and passes for admission
• Create a warm and welcoming environment
• Provide excellent guest service
• Enforce park entry rules and policies
• Assist patrons with any questions or concerns

Requirements

• Background check is required
• Applicants must be at least 16 years of age
• Excellent guest service skills
• Strong communication and problem-solving skills
• Flexible schedule that includes afternoon and evening hours on weekdays and weekends
• Able to be polite and respectful while maintaining composure under any circumstances
• Coordinate well with others
• Detail-oriented and accurate
• Excellent listening skills

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

Ravinia is an outdoor, rain or shine venue. Applicants must be able to work outdoors in a fast-paced environment with a high degree of accuracy and attention to detail. Expect to be standing for extended periods. All staff are required to wear a Ravinia uniform.

Additional Information

Priority in hiring is given to applicants who are available to work the entire season. Early applicants are encouraged and appreciated. Interviews will be conducted until all positions are filled.

Pay

$15.25/hr, non-exempt, non-negotiable

Benefits

• Eligible for the Illinois Paid Leave plan