Gate Attendant

FirstService Residential is seeking two full-time Gate Attendants to monitor entry and exit activity at a community gate, assist residents and guests, and deliver exceptional customer service. This role focuses on access management and communication—no security enforcement, patrol duties, or law enforcement activities are involved.

About the role

The gate operates 6:00 AM–10:00 PM daily, 365 days a year, including holidays. Successful candidates will maintain positive relationships with residents while managing access through the dwellingLIVE gate-access computer system.

Responsibilities

• Greet owners and guests with the highest level of customer service.
• Monitor and authorize entrance and departure of residents and visitors using the dwellingLIVE gate-access computer system; verify valid IDs to confirm visitors are permitted on property.
• If a guest is not on the pre-approved list, attempt to contact the resident; deny entry if contact cannot be made.
• Maintain regular, positive communication with residents and uphold the culture created to promote daily positive interaction.
• Monitor, log, and screen messages; provide managers with necessary details for follow-through.
• Report safety, mechanical, or operational concerns to Management.
• Document daily activities and irregularities such as equipment or property damage, unauthorized persons, or unusual occurrences.
• Stand and walk for extended periods with a pleasant disposition to greet residents and guests cordially.
• Hear and respond to telephone calls and interact clearly with residents.
• Complete data entry into various systems in support of business needs.
• Collaborate effectively with co-workers, clients, and others by sharing ideas constructively, listening objectively, keeping commitments, and respecting diversity.
• Perform any other tasks requested by Management.
• Adhere to FirstService Residential Global Service Standards and conduct business with the highest standards of personal, professional, and ethical conduct.
• Assist with operations to maintain workflow, notify supervision of unusual equipment or operating problems, and ensure all safety precautions are followed.
• Participate in meetings and work groups to integrate activities, communicate issues, resolve problems, and stay informed about new developments, requirements, policies, and regulatory guidelines.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform special projects, tasks, and other related duties as assigned.

Requirements

• Minimum of a High School Diploma or equivalent.
• Proficient in English; Spanish or other languages a plus.
• Valid California Driver’s License and reliable transportation.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to work well under pressure, independently, and prioritize time effectively.
• Ability to make decisions and solve problems creatively.

Physical Requirements

• Stand for extended periods and lift up to 35 pounds.
• Finger dexterity for typing and using a keyboard.
• Hearing ability to place and receive telephone calls and use voicemail; continuous talking and hearing in this role.
• Open to moving around the facilities as necessary.
• May be required to work overtime as needed and approved by supervisor; operating hours may be altered to meet client demands.
• Consistent and regular attendance required.

Tools & Equipment Used

• General office equipment.
• Phone and computer.

Pay

$18.50–$20 per hour, commensurate with experience, education, and specific job responsibilities.

Benefits

• Medical, dental, and vision plans (full-time and those working 30+ hours per week).
• Part-time associates working 20+ hours qualify for dental and vision coverage.
• 401K match.
• Paid time off including vacation, sick leave, and company-paid holidays.
• Pet insurance available.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.

About Us

FirstService Residential transforms property management by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to a positive and inclusive workplace culture. Our 19,000 associates receive competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.