Gate Attendant

Job Overview

The Part-time Gatekeeper is the first point of contact for every homeowner, board member, resident, guest, and vendor. The Gatekeeper ensures the highest possible level of service is being offered to all incoming residents and guests.

Responsibilities

• Understand and react to emergency situations and operate electronic gate control systems.
• Provide exceptional service to all residents and guests.
• Greet and welcome residents and guests and direct them to their destination if assistance is needed.
• Comply with all safety regulations.
• Follow all policies and procedures established by association for the gate house.

Additional Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

Skills & Qualifications

• A high school diploma or equivalency is required.
• Strong customer service, communication, and interpersonal skills are necessary.
• Ability to work in an upright, standing, or sitting position for long periods of time.
• Ability to quickly and easily navigate the property as required to meet the job functions.
• Ability to work extended hours and weekends based on gate staffing requirements.
• Ability to work in various weather conditions (cold, heat, rain, snow, etc.).
• Ability to lift up to 10 lbs. following appropriate safety procedures.
• Ability to sit and stand for extended periods of time.
• Ability to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Ability to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

Physical Requirements / Working Environment

• Movement can occur throughout the day.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
• Movement can occur throughout the day.
• Must also be able to climb several flights of stairs if necessary.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
• Movement can occur throughout the day.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

Compensation

$16.00 per hour

Schedule

Schedule is subject to change based on business needs.