Gas Fireplace Service Technician

Responsibilities

• Diagnostics, service, repair, and maintenance of gas fireplaces, gas inserts, gas stoves, gas log sets, and direct vent appliances.
• Annual maintenance, cleanings, safety inspections, and operational testing.
• Troubleshooting ignition systems, pilot assemblies, valves, blowers, controls, venting systems, and electrical components.
• Verification of installations meeting manufacturer specifications and applicable building codes.
• Gas leak testing, combustion and draft evaluations, and appliance safety checks.
• Clear explanation of findings, repair options, and recommendations to customers.
• Thorough documentation of service calls using ServiceTitan.
• Maintenance of company vehicle, inventory, and tools in a clean and organized manner.
• Collaboration with installers, sales staff, and office personnel for an outstanding customer experience.
• Professional development through ongoing education and staying updated on industry standards.

Requirements

• Current NFI Gas Specialist Certification (required).
• Minimum of 3 years of experience servicing and repairing gas hearth appliances.
• Strong troubleshooting and diagnostic abilities.
• Working knowledge of direct vent, B-vent, vent-free, and gas log systems.
• Ability to read wiring diagrams, installation manuals, and technical documentation.
• Valid driver's license with a clean driving record.
• Excellent communication and customer service skills.
• Strong attention to detail and commitment to safety.
• Ability to lift up to 75 pounds and work on ladders, rooftops, crawl spaces, and in varying weather conditions.
• CSIA, NCSG, or additional NFI certifications are a plus.

About the Role

Chimney Cricket & Hometown Hearth is seeking an experienced Gas Fireplace Service Technician to join their growing team. Ideal candidates are NFI Gas Certified technicians with a passion for diagnosing problems, solving complex issues, and delivering exceptional customer service. The position offers opportunities for professional growth and a chance to represent a company known for quality workmanship.

Qualifications

This position requires a minimum of 3 years of experience servicing and repairing gas hearth appliances, a current NFI Gas Specialist Certification, strong troubleshooting and diagnostic abilities, and a valid driver's license with a clean record.

Skills

The ideal candidate will have excellent communication and customer service skills, a strong attention to detail, and a commitment to safety. They should also be able to lift up to 75 pounds and work in various weather conditions.

Benefits

• 401(k) matching
• Company parties
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• Training & development