Garvan Gardens Technology Specialist

Summary of Job Duties

Located onsite in Hot Springs, Arkansas, the Garvan Gardens Technology Specialist is responsible for the administration, support, maintenance, and enhancement of technology systems that support daily operations, guest experiences, events, education programs, and business functions throughout Garvan Woodland Gardens. This position serves as the primary technology resource for staff and coordinates technology services across the Gardens, including computer systems, networking, audiovisual technology, security systems, telecommunications, and digital visitor engagement platforms. The Technology Specialist provides both strategic and hands-on technical support to ensure reliable, secure, and efficient technology services while promoting exceptional customer service for staff, visitors, volunteers, and event partners. This position reports to University IT Services and will work cross functionally across multiple teams at IT Services and coordinates support for Business Applications, Network Infrastructure, and IT Support when escalation is required. Additionally, this position may be required to do asset inventory and other duties as assigned.

Qualifications

• Minimum Qualifications: The formal education equivalent of a technical degree from an accredited institution
  • At least three years of computer support experience
  • The formal education equivalent of a high school diploma
    • At least five years of computer support experience
• Preferred Qualifications: Experience with device management software, such as KACE, SCCM, JAMF, Intune, or similar
  • Experience providing customer support to stakeholders at all levels of an organization
  • Experience with VBO or other ticketing software
  • Experience with network infrastructure such as network switches or wireless access points

Skills & Abilities

• In-depth knowledge of Windows and Mac operating systems
• Strong customer service skills
• Strong written and verbal communication skills
• Ability to analyze computer system problems/errors and devise corrective measures
• Ability to read and interpret technical literature and documentation

Additional Information

• This position is located in-person in Hot Springs, AR and remote work is not offered.
• As a University of Arkansas, Fayetteville employee, minimal travel to Fayetteville will be required two to three times a year.

Salary Information

$43,923

Required Documents To Apply

• Resume

Optional Documents

• Cover Letter/Letter of Application
• List of three Professional References (name, email, business title)
• Proof of Veteran Status

Recruitment Contact Information

Crystal Ellis, Strategic Talent Acquisition Specialist, ce031@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site

https://uasys.wd5.myworkdayjobs.com/UASYS

Special Instructions To Applicants

• Pre-employment Screening Requirements: Criminal Background Check, Sex Offender Registry

Required Checks

• Criminal Background Check
• Sex Offender Registry Check

Background Check Information

A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Equal Opportunity Employer

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy.