Gardenshop Floor Manager

About the role

The Gardenshop Floor Manager serves as an ambassador for the organization while overseeing all daily functions of our onsite retail shop, assisted by team leaders to ensure seven-day management coverage, elevating the guest experience while generating meaningful financial support for the Gardens and our community. The Gardenshop, Gardenshop Floor Manager, and Gardenshop Floor Team are often the last on-site impression guests have of Coastal Maine Botanical Gardens. They provide a valuable opportunity to enrich the visitor experience through friendly, helpful, and efficient service.

Primary Functions

• Hire, train, mentor, and complete performance evaluations of Gardenshop Floor Team Members and Gardenshop Floor Team Leads with the Gardenshop Director's support
• Create a pleasant working environment that inspires the Floor Team
• Provide on-the-job coaching, performance feedback, and empower floor team members with skills to improve their confidence, knowledge, and communication skills
• Resolve guest issues and enforce policies while modeling excellent customer service and leading by example
• Create and maintain Floor Team Schedule, to ensure proper coverage and meet budgeted payroll costs
• Review and approve floor team timecards and submit in a timely manner
• Count and manage cash in registers and the safe
• Work with finance to maintain float
• Meet sales goals by communicating them clearly to the floor team and by fostering a collaborative group dedicated to helping our guests find what they want and showcasing the connections back to the Gardens and our community
• Maintain the shop to high standards providing excellent guest experience
• Work directly with the Gardenshop Inventory Manager when product is missing from the floor or needs restocking
• Disseminate Information from the Gardenshop Director and the Gardens to the floor team and relay feedback or concerns from the floor team back to the Gardenshop Director and management team
• Write standard operating procedures for the Floor as needed and review and update them to reflect changes as they occur
• Participate in Gardens-wide initiatives including Gardens Aglow assignments

Requirements

• Proven success in building and leading high-functioning, happy, and collaborative teams
• Ability to delegate tasks and oversee team's work, holding employees accountable for work performance on the job, and ability to coach and develop employees
• Three or more years of work history leading and training a team focused on guest experience or retail
• Excellent customer service skills with a friendly, positive attitude
• Ability to work efficiently in a fast-paced environment
• Possess teamwork orientation that supports and uplifts the work environment
• Ability to stand for long periods
• Experience managing budgets, payrolls, and schedules needed; accurate cash handling skills essential
• The ability to learn new technology and a working knowledge of the MS Office Suite
• Commitment to working across the organization to support the integration of Inclusion, Diversity, Equity, and Accessibility principles into the Gardens' internal operations and its relationships with visitors and guests

Qualifications (preferred)

• Retail management experience is highly preferred
• Knowledge of or experience with local and regional makers is preferred
• Experience working in a Gardens or nonprofit environment is preferred
• Some knowledge of SalesVu, Canva, Teams, SharePoint, or OneNote is preferred

Physical Requirements

This is an active job on a large campus requiring up to eight hours of standing, walking, kneeling, squatting, bending and reaching up. Some lifting and carrying up to 20 pounds and the occasional use of a stepstool to retrieve stock may be necessary. This job requires standard visual acuity and the ability to operate a POS system and a PC with or without accommodation.

Pay & Schedule

• Year-round, Full-time position
• $60,000 – 64,000 salaried, exempt
• This position has different focuses of responsibility during each season. While the Gardens are open, this position is expected to be on-site 5 days a week. Additional time may be needed outside these hours for interviews, scheduling, and other administrative tasks, and especially during Gardens Aglow, which requires additional flexibility.

Benefits

• Personal and sick paid time off
• Health and retirement benefits
• Discounts in our culinary programs and Gardenshop
• A Gardens membership