Floor Manager

About the role

Responsible for receiving product and ensuring that aisles are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided.

Responsibilities

• Ensures proper customer service and works to develop relationships with large customers.
• Supervises and works alongside Assistant Floor Manager, Floor Supervisors and Stockers to assure that shelves are stocked and merchandise is rotated.
• Develops schedules, monitors performance and recommends the proper discipline as appropriate.
• Trains employees in job responsibilities and safe operating procedures.
• Interviews candidates and recommends for hires.
• Ensures that employees are performing the proper inspections to meet HACCP regulations as well as conducting periodic HACCP audits.
• Reviews inventory for product rotation on a daily basis to prevent shrinkage and damages.
• Maintains accurate computer inventory levels by having physical inventories performed on a regular basis and adjustments made.
• Supervises the ordering of products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to spoilage and not have too much inventory on hand.
• Covers proper block and date tags on pallets stored in racks.
• Maintains cleanliness of the area by a regular maintenance schedule of scrubbing, and pulling out pallets and cleaning underneath.
• Insures that excess inventory not slotted on floor is stacked in overhead racks in close proximity to where it is sold or stored in freezers/refrigerators.
• Affirms that trash is removed from floor and properly handled.
• Makes sure that low stock/out of stock information is communicated to the Inventory Controller after carefully checking the system and rack for product.
• Ensures that all signage is correct and that the flyers’ prices are reflected on the product.
• Merges proper merchandising of aisles (logical adjacencies, proper holding power, space allocation) and creatively merchandises and sets up impulse areas for merchandising.
• Performs additional duties, responsibilities and projects as assigned.
• Performs weekly self audits on the perishable department.
• Works different schedules as required. May be required to start before store opening and/or start later in order to close store and prepare for next business day.

Qualifications

• Bachelor’s Degree, OR High School Diploma or GED with at least 4 years experience in customer service, OR Any appropriate combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and general public.
• Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive and confidential situation and documentation.
• Commitment to company values and strong customer orientation.
• Computer Literacy.

Skills

• Lift/Carry – 50 lbs.
• Push/Pull – 500 lbs.
• Agility/Dynamic Balance – 80-100%.
• Finger Dexterity – 80-100%.
• Manual Dexterity – 80 – 100%.
• Posture Tolerance – Stand/walk – constantly, Reach above shoulder level – occasionally, Twist/turn head – constantly, Bend over/stoop – occasionally, Climb steps/ladder – occasionally, Kneel/squat - occasionally.