Garage Guru Techline Agent

Key Responsibilities

• Respond to customer inquiries via phone and email, providing troubleshooting and technical support.
• Diagnose automotive issues and recommend solutions involving DRiV product applications.
• Document technical interactions and identify recurring issues or trends.
• Collaborate with engineering, product development, and quality teams to communicate field feedback and identify product enhancement opportunities.
• Provide technical guidance for a wide range of vehicles, including passenger cars, light- and heavy-duty trucks, off-highway equipment, and performance vehicles.

Required Qualifications

• 2–5 years of experience as an automotive/truck service technician, or 5–10 years as a parts counterperson.
• Solid understanding of automotive systems, components, and diagnostic procedures.
• Ability to collect and summarize data from customer interactions.
• Proficient computer skills, including basic reporting, chart creation, and KPI tracking.

Preferred Qualifications

• Hands-on experience in a dealership or independent repair shop using diagnostic tools.
• Strong customer service skills, including conflict resolution.
• Proficiency in Excel, Outlook, PowerPoint, and familiarity with Power BI.
• Experience with Salesforce or similar customer relationship management (CRM) systems.
• Familiarity with automotive diagnostic software.