Garage Claims Manager

About the role

Atlantic Casualty Insurance Company (ACIC) is a recognized Excess and Surplus Lines carrier and proud affiliate of the Auto-Owners Insurance Group since 2016. With authority in all 50 states and Washington, D.C., ACIC provides innovative insurance solutions while maintaining a strong financial foundation, reflected in our A.M. Best rating of A+ (Superior). Our strength comes from our people. For six consecutive years, we've been certified a Great Place to Work and consistently ranked among Fortune’s “100 Best Small and Medium Workplaces.” At ACIC, we foster a culture where everyone belongs. We’re a team—supporting one another through leadership development, mentorship programs, career certifications, and comprehensive benefits. Our benefits include: Health, Dental & Vision plans (HSA & PPO options), 401(k) with company match + financial advisor access, Tuition reimbursement & student loan assistance, Paid parental leave, Counseling and mental wellness support, Flexible work and in-office schedules.

Responsibilities

• Assist and direct examiners/adjusters in the proper investigation of coverage and liability issues and extend settlement authority to effect accurate, timely, cost effective handling of claims.
• May manage the claims clerical staff as needed.
• Give technical direction to adjusters (either staff or independent) and administratively supervises staff adjusters.
• Manage litigation, subrogation and salvage to ensure cost effective returns.
• Furnish appropriate weekly and monthly management reports / results to Director of Claims.
• Aid in training and developing staff.
• Conduct monthly quality control reviews of claim files.
• Ensure employee objectives, performance and evaluations are consistent with department goals and objectives.
• Responsible for training and development of staff, managing performance, resolving conflicts and problems, and distributing and checking work.
• Make recommendation regarding hiring, salary increases, and promoting and terminating associates.
• Have daily contact with claims directors, examiners, adjusters, insureds, claimants, attorneys, vendors, agents and other department managers.
• Have contact with auditors and government/regulatory agencies.
• Have access to information that is important and must be kept confidential.
• Perform other similar or related duties as assigned.

Requirements

• 4-year degree from an accredited institution.
• 10 years’ successful claims handling including advanced skills in coverage, investigation, negotiation, salvage and subrogation is a plus.
• 3-5 years’ experience as a Supervisor or Manager is a plus.
• 3-5 years’ experience with multi-line claims; heavy emphasis on Garage, Commercial Liability, Material damage claims and Commercial GL is a plus.
• 3-5 years’ experience with multi-state responsibilities is a plus.
• Experience with Excess and Surplus lines is a plus.
• Resident adjuster’s license in North Carolina. Non-resident adjuster’s license where required in the state where ACIC does business.

Skills

• Knowledge of and adherence to state laws and regulations governing the handling of property and casualty claims.
• Basic understanding of accounting principles, construction, underwriting, marketing and auto physical damage estimating.
• Knowledge of medical terms and legal issues.
• Advanced communication skills are required to understand, interpret and convey technical information.
• Knowledge of the litigation process and procedures.
• Knowledge of coverage, investigation, negotiation, salvage, subrogation, construction and auto physical damage.

Mental Requirements

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions in written or diagram form.
• Reasoning; dealing with problems involving a few variables in standard situations.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.
• Works primarily indoors. Normal office environment
• Non-standard hours based on project and system support needs.

Benefits

Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance, as well as a comprehensive benefits package.