Claim Manager
About the role
This organization operates within the Social Security Disability assistance sector, addressing the challenge clients face when navigating the complex process of filing and managing Social Security Disability claims. By providing professional support and acting as a liaison among clients, Social Security representatives, and medical adjudicators, the organization facilitates smoother communication and progression of disability claims. The Claim Manager is responsible for guiding clients through the entire Social Security Disability filing process. This role ensures clients understand requirements and procedures while serving as a central contact point among clients and relevant parties. The position contributes by maintaining clear communication, reviewing medical records, and providing detailed guidance, thereby helping clients successfully navigate the claims process.
Responsibilities
- Assist clients throughout the Social Security Disability filing process from start to resolution
- Ensure clients understand process steps, requirements, and documentation
- Act as liaison between clients, Social Security Claim Representatives, Hearing Staff, and Medical Adjudicators
- Review and analyze medical records for necessary information
- Maintain consistent, clear communication with clients regarding claim status and updates
- Address client inquiries promptly, providing reassurance and clarity
- Educate clients on eligibility, potential outcomes, timelines, and answer questions empathetically
Requirements
- High school diploma or equivalent
- Customer service experience
- Exceptional verbal and written communication skills
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Word, Excel, and Outlook
- Effective time management and task prioritization
- Experience working collaboratively in a team environment is beneficial