Claim Manager

Benefits

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

Responsibilities

• Maintain claim file status and audit jobs to validate documentation
• Review estimates for customers and insurance through insurance software
• Prepare job file reports as needed
• Coordinate and manage claim disputes with insurance carriers
• Handle complex insurance claims and ensure customer satisfaction
• Audit all jobs to ensure integrity and proper closure
• Aid the team in handling escalated customer issues

Requirements

• 5+ years of administrative or office-related experience
• 5+ years of insurance-related experience using Xactimate
• Experience with writing estimates, job file processes, and quality assurance
• Experience in the service industry, particularly emergency services (water/fire restoration)
• Outstanding written and verbal communication skills
• Excellent organizational skills and strong attention to detail
• Self-motivated and goal-oriented
• Ability to multi-task
• Fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to learn new software

Qualifications

• Proactive, experienced, and enjoy providing superior service
• Loves taking ownership
• Highly dependable and excited about exceeding expectations

Skills

• Proactive
• Excellent analytical skills
• Detail-oriented
• Multi-tasking ability
• Calm and professional demeanor
• Customer service skills
• Listening and questioning skills
• Organizational skills
• Attention to detail
• Self-motivation
• Goal-oriented
• Ability to work in a fast-paced environment
• Microsoft Office proficiency
• Learning new software

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (including Sick Leave and Paid Parental Leave)
• 401(k) Plan

Pay

$65,000.00 - $85,000.00 per year

Schedule

40 hours/week, flexible to work overtime when required

Hours

40 hours/week, flexible to work overtime when required

Company Information

Primary Responsibilities: Monitor Claim file status and audit jobs to validate that all documentation has been received from the field. Review estimates for customers and insurance through insurance software and prepare job file reports as needed. Coordinate and manage any claim disputes with Insurance Carriers. Handle complex insurance claims, etc., are handled with care and ensure customers are satisfied with Team Shaw service with no gaps in communication. Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims. Audit all jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing. Assist the team in handling escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions.

Requirements: 5+ years of administrative or office-related experience. 5+ years of insurance-related experience using Xactimate. Experience with writing estimates, job file processes, and quality assurance. Experience in the service industry, specifically emergency services (water/fire restoration). Outstanding written and verbal communication skills. Excellent organizational skills and strong attention to detail. Self-motivated and goal-oriented. Ability to multi-task. Fast-paced, team-oriented office environment. Proficiency in Microsoft Office (i.e., Outlook, Word, Excel). Ability to learn new software. Ability to successfully complete a background check subject to applicable law.

Qualifications: Proactive, experienced, and enjoy providing superior service. Loves taking ownership. Highly dependable and excited about exceeding expectations.

Skills: Proactive, excellent analytical skills, detail-oriented, multi-tasking ability, calm and professional demeanor, customer service skills, listening and questioning skills, organizational skills, attention to detail, self-motivation, goal-oriented, ability to work in a fast-paced environment, Microsoft Office proficiency, learning new software.

Benefits: Medical, Dental, and Vision Insurance. Paid Time Off (including Sick Leave and Paid Parental Leave). 401(k) Plan.

Pay: $65,000.00 - $85,000.00 per year.

Schedule: 40 hours/week, flexible to work overtime when required.

Holiday Schedule: Flexible to work holidays when required.