Garage Attendant

About the role

Pivot Parking is actively seeking a Garage Attendant to join our growing team in downtown Richmond. We are seeking a self‑motivated candidate to assist with daily parking sales transactions, general upkeep as well as repairs and maintenance of equipment and to the parking facilities that we operate. Ideal candidates possess the ability to work in a fast‑paced environment with a strong focus on customer service while assisting patrons to the facilities, as well as general facility maintenance responsibilities. This position will play an integral role in assuring our contractual obligations are met in addition to providing the highest level of customer service with an equally important focus on safety, cleanliness, and efficiency of the operations. Additional staffing for special events as requested.

Responsibilities

• Adhere to a comprehensive checklist to provide customer service, assist with collection of payments (credit card only)
• Conduct daily facility inspections in parking garages & lots to ensure cleanliness & safety standards are met for our customers, reporting any discrepancies or deficiencies
• Assist patrons courteously by answering questions and giving appropriate direction on‑site and to the surrounding area; refer problems to the manager when necessary
• Inspect parking equipment regularly to ensure proper function, correct date/time display, and accurate hourly fee processing; report issues to the Project Manager immediately
• Maintain thorough knowledge of all garage areas to provide direction to nearest exits and points of entry
• Maintain thorough knowledge of local streets and landmarks to give directions to unfamiliar visitors
• Report any observed or suspected violations of company policy, safety hazards, or unusual occurrences to the Project Manager promptly
• Monitor garage occupancy by walking each level to count open spaces; log and report daily to the Project Manager
• Issue violation tickets for vehicles parked improperly over lines, illegally in handicapped/reserved spaces, or in unauthorized areas
• Assist with special events parking at various locations and after‑hour events
• Receive training to handle chemicals per federal standards and use eco‑friendly cleaning supplies
• Perform general maintenance: maintain garage facilities, trash bins, elevator lobbies, access routes; pick up trash, empty cans, remove spider/cobwebs, change sand in cigarette receptacles, wipe windows and glass doors
• Follow customized facility daily/weekly/monthly maintenance schedule and perform any other tasks related to job and business needs

Requirements

• Ability to work in a high‑volume environment unsupervised
• Excellent written and verbal communication and interpersonal skills
• Positive attitude at all times, especially when responding to requests for assistance/service
• Ability to adapt to changes, delays, or unexpected events; availability for flexible schedule and rotating weekend days
• Ability to meet physical demands: walking/standing for long periods, lifting up to 50 lbs
• High school diploma or equivalent combination of experience and education
• Valid driver’s license and reliable transportation

Pay

$16.00‑$17.00 (Depending On Experience)

Schedule

• Flexible schedule with rotating weekend days
• Additional staffing for special events as requested