Gaming Technician

Primary Duties and Responsibilities

• Demonstrates and adheres to Slot Operations Customer Service Standards, our Core Values and the Spirit of Aquai
• Responsible for the daily repair, maintenance and operation of the slot machines, slot data collection system, progressive control systems and related equipment
• Repairs and maintains shufflers, chippers, and any electronic items pertaining to gaming equipment and tables
• Performs repairs on Plexi-glass including the fabrication of Plexi-glass related project requests
• Performs routine as well as in-depth troubleshooting and maintenance on low voltage electro-mechanical table game equipment
• Documents and reports all daily activities and repairs conducted during the shift
• Safeguards against theft and ensures the security and integrity of all Tribal assets
• Reports any concerns that may affect the operation to management

Secondary Duties And Responsibilities

• Handles complaints according to established company and department policies and procedures
• Maintains a clean and safe environment
• Responsible for all department logs and labor recording pertinent to the day-to-day job duties
• Affords assistance to departmental Directors with special projects, as needed

Minimum Education And Qualifications

• A high school diploma or equivalent
• Basic knowledge of electricity and mechanical equipment

Competencies

• Good written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Thorough understanding of the slot machines, systems and related equipment
• Knowledge of the property layout including pits, sections, and zones

Training Requirements

• Knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Completion of the Slot Technical training and development program in the repair and maintenance of all electronic slot machines, Redemption kiosks, Racebook and cashiering equipment
• Completion of departmental training and improvement courses

Physical Demands And Work Environment

• Must be able to work in a casino environment with smoke, loud noises and low lighting
• Must be able to stand and walk for extended periods of time
• Must have the dexterity to service slot machines
• Must be able to lift 50 lbs
• Must be able to use an “in ear” communication device
• Must be able to work various shifts and flexible hours