Gaming Operations Manager
Department: Administration. Reports To: Director of Casino Operations. Supervises: Table Games & Bingo/Pull Tabs. FLSA Status: Exempt. Pay Grade: Grade 7. Application deadline: September 25th, 2026.
About the role
Position Summary: The Gaming Operations Manager is responsible for the day-to-day management of Table Games, Poker, Bingo, and Pull Tabs. This position directly manages staff within these gaming areas and is responsible for staffing, scheduling, employee performance, training, guest service, labor management, regulatory compliance, and the overall daily execution of assigned gaming operations. The Gaming Operations Manager is expected to maintain a strong presence throughout assigned gaming areas, provide consistent leadership across all shifts, and ensure Table Games, Poker, Bingo, and Pull Tabs operations are conducted efficiently, professionally, and in accordance with established policies, procedures, internal controls, and regulatory requirements. Working under the direction of the Director of Casino Operations, this position is responsible for executing departmental goals and strategies within assigned gaming areas while identifying opportunities to improve gaming performance, operational efficiency, employee development, and the guest experience.
Responsibilities
- Direct and manage the daily operations of Table Games, Poker, Bingo, and Pull Tabs, ensuring appropriate staffing, game availability, operational coverage, guest service, and adherence to established procedures.
- Provide direct leadership and management to supervisors, leads, and frontline employees within Table Games, Poker, Bingo, and Pull Tabs, including scheduling, staffing, attendance, performance management, coaching, corrective action, evaluations, and employee development.
- Participate in hiring, promotion, transfer, discipline, and termination decisions and ensure employees receive appropriate training and opportunities for continued development and advancement.
- Manage departmental staffing and labor based on business volumes and operational