Gaming Investigator (7618)

About the role

This position is responsible for preventing and investigating illegal activities within a gaming establishment. You are the HEART of our Five-Star Experience for guests and fellow Team Members, embodying our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters. Our commitment is to provide outstanding guest service, making every person's experience our priority through consistent service expectations with HEART: Hello, Engage, Anticipate, Respond, Thank.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our HEART Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards: Hello, Engage, Anticipate, Respond, Thank.
• Oversee and ensure the physical safeguarding of the casino assets.
• Communicate with management on an as-needed basis.
• Utilize investigative principles, techniques, and best practices to conduct thorough, objective, and timely investigations while meeting established deadlines.
• Analyze and evaluate information from multiple sources to identify relevant facts, assess credibility, draw logical conclusions, and prepare accurate, detailed, and well-documented investigative reports.
• Review and analyze financial, criminal, Title 31, and personal records.
• Attend meetings when requested and be prepared to present reports.
• Ensure compliance with Federal, State, and Tribal – State Compact NIGC (National Indian Gaming Commission), Gaming Commission, Regulations, Policies, and Procedures.
• Conduct discrepancy interviews when appropriate and monitor the investigation in its entirety.
• Prepare investigative and suitability reports as required by the National Indian Gaming Regulatory Act, the California Tribal-State Compact, and management.
• Conduct other types of personnel investigations involving compliance or conduct that could affect their license or employment status.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Investigate incidents involving gaming operations, regulatory violations, patron complaints, employee misconduct, and licensing concerns.
• Present a positive image of the Tribal organization to its guests and vendors and assist them as required.
• Follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Qualifications

• High School Diploma or GED (must be documented).
• One (1) year experience in the gaming industry preferred.
• One (1) year of investigative experience (or equivalent) combination of relevant experience and training.
• Ability to communicate effectively both orally and in writing.
• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk and hear.
• Frequently required to stand, walk, and sit.
• Occasionally required to use upper extremities, including hands and fingers, to handle or feel; reach with hands and arms.
• Occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
• Must occasionally lift up to 25 pounds and/or push/pull up to 50 pounds.
• Occasionally required to use repetitive movements to complete tasks.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May be occasionally required to work in low-light conditions and exposed to loud noise for extended periods.

Work Environment

• Multiple locations, some open 24 hours per day, 7 days per week.
• Must be flexible to work any and all hours, including weekends and holidays.
• Must be available for emergency calls 24/7.
• Some enterprises are gaming facilities and may not be smoke-free.
• Surveillance cameras and audio equipment monitor the premises 24/7.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians adheres to Indian Preference in hiring in the following order: Tribal Members, Other Native Americans, All other ethnic groups.