Gaming Host

JOB SUMMARY

Responsible for improving customer service, developing and implementing new promotions and maintaining and cultivating relationships with VIP customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent guest service and hospitality to gaming facility guests.
• Creates and establishes the Player Services memberships through fostering relationships and promoting the use of the Players Club card and programs.
• Utilizes player tracking systems applications and software to target active players on the gaming floor and for player tracking, analysis, and data.
• Positively interacts with guests and team members while handling difficult situations.
• Maintains security and confidentiality of files, records, lists, and other player and financial information.
• Completes required paperwork as designated by the department and/or management.
• Notifies valued guests through telemarketing, letter writing, and email regarding services, promotional opportunities, and special events to ensure guest retention and repeat business.
• Responds promptly to guest inquiries, including emails, telephone calls, and texts.
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations.
• Captures promotional activities and special events, ensuring guests receive accurate information and assistance.
• Coordinates promotional activities and special events, ensuring guests receive accurate information and assistance.
• Develops, establishes, and retains relationships with valued guests through telemarketing, written correspondence, and email.
• Occasionally assists in Player Services to ensure guest service goals are met and may be assigned to drive company vehicles on public roads.
• Assists and participates in marketing functions as required.
• Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to work in a fast-paced environment while maintaining excellent guest service.
• Excellent organizational and leadership skills with the demonstrated ability to manage a team.
• Ability to emphasize and embody the company mission to provide satisfactory experiences.
• Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents.
• Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals).
• Superior communication and judgmental skills, especially when interacting with guests and making decisions to best serve them.
• Knowledge of player management system, technical gaming products, and Microsoft Office.

EDUCATION AND EXPERIENCE

• A high school diploma or equivalent required.
• An associates’ degree in Marketing, Public Relations, or related field, preferred.
• Five (5) years’ experience working in a gaming environment, player’s club, or related experience, required.
• A combination of education and experience may be considered.
• Must obtain valid Virginia Racing Commission License.
• Valid Driver’s License with good driving record.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member is required to talk and hear.
• The Team Member may be required to lift items of various weights, ranging from 10 to 40lbs.
• The Team Member may be required to work in outside weather conditions.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The Team Member may be exposed to smoke when on the floor of the gaming room.
• The Team Member may travel locally, or between properties as needed.

Colonial Downs Group is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply. If you are passionate about marketing and thrive in a fast-paced environment, we want to hear from you!