Game Performance Supervisor

Description Job Overview: The Game Performance Supervisor must be knowledgeable in all aspects of machine operations and is responsible for the maintenance and repairing of the machines. The Game Performance Supervisor is responsible for providing supervision, training, technical direction and guidance to co-workers in installing, servicing, adjusting and repairing of all electronic bingo machines. Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all. Duties and Responsibilities: Ensures that applicable operating policies and procedures are consistently followed, including Minimum Internal Control Standards (MICS and TICS) and financial internal controls related to game operationObserves machine vendors to ensure adherence to applicable policies and proceduresRegularly communicates and coordinates with the Game Performance Manager on projects, personnel issues including scheduling, recognition and discipline, existing and emerging game technology, game and system outagesAssist Game Department management with the safeguarding of gaming machines and other gaming technology including but not limited to maintaining game repair parts, inventory, and inventory logsInspects machines and equipment daily, assists in coordinating movement of electronic bingo machines, requisitions of parts, supplies, forms and other required equipment for the efficient operation of the departmentModels and maintains positive working relationships with other key gaming related and service departments including by not limited to IT, Game Operations, Beverage Service, Housekeeping and SecurityAssist Gaming Department management in team accountability in the achievement of service time targets, scheduled project work, game and system uptime targets, and other benchmarks or targets that management deems applicableProvides exceptional customer service and maintains a professional work environment with supervisors and staffOther duties & responsibilities as assigned Job Requirements: (please ensure you meet the listed requirements prior to applying) Must be twenty-one (21) years of age or olderHigh School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employmentAssociate’s Degree in Related field- requiredOR Two (2) years’ Supervisory experience- requiredOR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department - requiredOR Two (2) years’ experience in Game Performance- requiredThree (3) or more years of recent and related gaming experience in a casino operation, preferably installing, servicing, adjusting and repairing electronic gaming machines as a technician- requiredOne (1) year experience providing supervision, training, technical direction and guidance to co-workers - requiredExperience in performing “bench level” electronic work- preferredFormal training in the repair and troubleshooting of a variety of mechanical and/or electronic equipmentMust possess excellent communication skills and ability to write routine correspondence; Demonstrated ability to communicate effectively both verbally and in writingWilling and able to stay current on gaming related technology; Possess adequate computer skills and working knowledge of electronicsMust successfully pass job interview, including a guest service auditionWilling and able to walk for the duration of the shiftWilling and able to bend, stoop and kneelAble to use hands and fingers to handle objects, tools, or controls; reach with hands and armsVision requirements include close vision, color vision, and depth perception. Corrective lenses are ok in meeting these requirementsAble to lift and/or move up to 50 poundsWilling and able to work odd and irregular hours including holidays, promotions and weekendsMust have and maintain valid state-issued operator driver’s licenseWilling and able to travel and participate in training as recommended or requiredMust have the ability to obtain and maintain any applicable license as a requirement for this positionWilling and able to work in a smoke/secondary smoke environment NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office. Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.