Table Games Supervisor

Responsibilities

• Responsible for the operations of table games on an assigned shift.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
• Assures that all coin and check racks are always filled.
• Settles disputes that arise from guests in the Table Games area, referring to those that are very difficult to the Casino Operations Assistant Manager, Casino Operations Manager, or the Director of Casino Operations.
• Assures guest development by interacting with guests, modeling interactive skills with guests and fellow employees, and making Comp decisions.
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
• Observes problems or differences between Table Games employees and gaming guests and aids if necessary.
• Recommends change in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits.
• Counsels, guides, coaches assigned personnel in the proper performance of their duties.
• Prepares and coordinates the periodical performance review of assigned personnel.
• Makes or recommends promotions.
• Provides for safety and security.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees.
• Plans work.
• Supervises and monitors work.
• Monitors legal compliance with federal, state, and gaming laws.
• Ensures all team members follow the Everyone Greets Everyone (EGE) policy: acknowledges guests and fellow team members within 10 feet; initiates friendly verbal greeting within 5 feet; keeps head up, looks around; looks for opportunities to greet guests and others; remembers that when on the floor, you are “on stage”.
• Participates in all mandatory meetings and pre-shift BUZZ sessions.
• Gets along with co-workers and works as a team.
• Ability to read, write, speak and understand English.
• Ability to respond to visual and aural cues.
• Presents a well-groomed, professional appearance.
• Meets attendance guidelines and complies with all state, federal and regulatory policies and procedures.
• Ability to work a varied schedule including holidays, nights and weekends as needed.
• Ability to work a reasonable amount of overtime when required.
• Performs other duties as assigned.
• Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks.
• Must be able to lift up to 40 pounds.
• Must be able to bend, reach, kneel, twist and grip items.
• Must be able to walk and be on your feet for long periods of time.
• Must be able to respond calmly and handle many customers’ demands in a fast‑pace environment.
• Must be able to memorize game rules and procedures.
• Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets.
• Must possess good manual dexterity for quick and accurate handling of chips, cards and money.
• Must have excellent vision (including peripheral) to protect the games.
• Must be able to read, verify and sign appropriate documents relating to the game in a small area.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.

Qualifications

• High School graduate or equivalent required.
• Three years’ casino experience required, preferably in pit operation.
• Knowledge of casino rules, regulations and procedures pertinent to Pit operations is preferred.
• Must possess excellent customer relations, leadership and communication skills.
• Must be able to read, write, speak and understand English.
• Must be willing to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.