Game Nerdz, KeyHolder, Allen, TX

About the role

Game Nerdz is a retailer of games, accessories, and FUN and is looking to add to our team-oriented family! The ideal candidate for the role of a Keyholder is hard-working, has a positive attitude, and is eager to learn.

Responsibilities

• Arrive on time for shifts, prepared for work
• Responsible for an outstanding customer service experience by leveraging product and brand knowledge to provide the highest level of care to customers
• Open to feedback, communicates well, and takes action as required
• Analyze current and future store sales trends, proactively identifying business opportunities to improve sales metrics
• Maintain an impactful store presentation that correlates to Game Nerdz standards and guidelines
• Maintain cleanliness and organization throughout the store at all times (bathrooms, storage room, cash wrap, office, etc.)
• Manage cash administration, oversee the receiving of new shipments, and control all returns, damages, and refunds for consistency and compliance when the Store Manager or Assistant Manager are not present
• Oversee loss prevention, shrink goals, monitor store inventories, and ensure the highest level of accuracy
• Respond to customer concerns and complaints, including on social media
• Responsible for the promotion of gaming events and player experience in-store and on social media platforms
• Knowledge of events and ability to host events taking place in the store
• Other duties as assigned; responsibilities may change at any time with or without notice

Requirements

• 1+ year of leadership experience in retail or hospitality store environments
• Retail know-how with hands-on experience managing all aspects of a retail store
• Ability to work a flexible schedule, including nights and weekends as business dictates
• Basic knowledge of tabletop games and trading card games
• Quick-learner with a willingness to learn new processes
• Basic computer/software familiarity with various technologies (computers, tablets, etc.)
• Refined verbal and written communication skills
• Excellent organizational, time management, and interpersonal skills
• Strong analytical, attention to detail, and exceptional follow-up skills
• Customer service-oriented with de-escalation skills

Work Environment

• Work is performed primarily onsite at the designated Game Nerdz store
• Game Nerdz has 3 retail locations, 1 HQ Office/Warehouse, and over 65 total employees located in Texas
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Subject to frequent interruptions and moderate to high noise levels from phones, TVs, in-store gameplay, and shoppers

Schedule

Various hours/days, including nights, weekends, and holidays.

Physical Demands

• Ability to kneel, reach, walk, push, pull, and grasp
• Ability to lift up to 50 lbs
• Ability to move arms, hands, and fingers
• Ability to sit and/or stand for sustained periods of time
• Required to wear personal protective equipment where applicable
• The ability to talk on the phone and use a computer for extended periods of time may be required