Keyholder, Northpark

About the role

We are hiring a Keyholder to join our Northpark team. Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community. This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We're looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure.

Schedule requirements

• Full-time employees are expected to maintain open availability, including one weekend day (Saturday or Sunday), to support business needs and work an average of at least 30 hours per week
• Keyholders are required to work at least two (2) Fridays and Sundays per month, three (3) Saturdays per month, and two (2) closing shifts each week
• All employees are expected to adhere to Away's Blackout Period expectations
• Should you need a scheduling accommodation, please let your interviewer know

Responsibilities

• Embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time
• Create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
• Take accountability for the success of in-store processes and operations
• Meet individual KPI expectations and sales goals, while also supporting overall store success
• Lead, support, and guide a team of retail associates
• Assist with onboarding new hires ensuring their training enables them to meet customer experience standards
• Coach and give feedback to team members to support their development, enabling them to better support customers and store operations
• Partner with store management to assist with marketing events and programming at the store

Qualifications

• You're a growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team
• You're an excellent communicator who is comfortable using coaching and feedback to develop team members
• You're an excellent collaborator with a passion for people; uniting the team to work together
• You're reliable, effective, and add value to the business
• You're solution oriented; you are resourceful with commitment to following through
• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Pay

Pay Rate: $20.00 Hourly. This role is eligible to participate in Away's Retail Incentive Bonus Plan, the terms of which are determined on an basis at the discretion of the company.

Benefits

• Take care of yourself and your family through our health insurance offerings
• Invest in your future by participating in our 401(k) (with a company match!)
• Find balance through our many paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!)
• Build your travel uniform through discount codes, product stipends, and giveaways
• Give back through company-sponsored volunteer and charitable opportunities