Game Nerdz, Key Holder, Mesquite, TX

About the role

Game Nerdz is a retailer of games, accessories, and FUN looking to add to our team-oriented family! The ideal candidate for the Keyholder role is hard-working, has a positive attitude, and is eager to learn.

Responsibilities

• Arrive on time for shifts, prepared for work.
• Provide an outstanding customer service experience through product and brand knowledge.
• Be open to feedback, communicate well, and take action as required.
• Analyze current and future store sales trends, proactively identifying business opportunities to improve sales metrics.
• Maintain an impactful store presentation that aligns with Game Nerdz standards and guidelines.
• Ensure cleanliness and organization throughout the store at all times (bathrooms, storage room, cash wrap, office, etc.).
• Manage cash administration, oversee receiving of new shipments, and control returns, damages, and refunds for consistency and compliance when the Store Manager or Assistant Manager are not present.
• Oversee loss prevention, shrink goals, monitor store inventories, and ensure the highest level of accuracy.
• Respond to customer concerns and complaints, including on social media.
• Promote gaming events and enhance player experience in-store and on social media platforms.
• Host events taking place in the store.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice.

Requirements

• 1+ year of leadership experience in retail or hospitality store environments.
• Hands-on retail experience managing all aspects of a retail store.
• Ability to work a flexible schedule, including nights and weekends as business dictates.
• Basic knowledge of tabletop games and trading card games.
• Quick-learner with a willingness to adapt to new processes.
• Familiarity with various computer and tablet technologies.
• Refined verbal and written communication skills.
• Excellent organizational, time management, and interpersonal skills.
• Strong analytical, attention to detail, and follow-up skills.
• Customer service-oriented with de-escalation skills.

Work Environment

• Work is performed primarily onsite at the designated Game Nerdz store.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Game Nerdz operates 3 retail locations, 1 HQ Office/Warehouse, and employs over 65 people in Texas.

Schedule

Various hours/days, including nights, weekends, and holidays.

Physical Demands

• Ability to kneel, reach, walk, push, pull, and grasp.
• Ability to lift up to 50 lbs.
• Ability to move arms, hands, and fingers.
• Ability to sit and/or stand for sustained periods of time.
• Required to wear personal protective equipment where applicable.
• Ability to talk on the phone and use a computer for extended periods of time.

Environmental Exposure

• Subject to frequent interruptions.
• May involve exposure to moderate to high noise levels from phones, TVs, in-store gameplay, and shoppers.