Key Holder (Seattle)

About the role

Catbird is looking for experienced full-time Key Holders to join our retail team for our store in Seattle. Key Holders are floor leaders who set the tone for exceptional service and strong sales.

Responsibilities

• Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high-touch buying experience
• Drive sales by actively engaging customers and confidently selling demi-fine jewelry, Forever Jewelry, and piercing services
• Perform Forever Jewelry welding and device-based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort
• Coach and support Stylists through real-time feedback, modeling strong selling behaviors, service excellence, and brand storytelling
• Monitor service flow, wait times, and floor coverage; make adjustments as needed to balance selling and services during busy periods
• Step in to resolve customer questions, returns, or escalations with care, professionalism, and sound judgment
• Open and close the store and support daily operations, including inventory, merchandising, and visual standards

Requirements

This role is ideal for someone who loves customer connection, leading a team, and being hands-on with beautiful product.

Qualifications

• An experienced retail leader with a proven ability to guide and motivate a sales team
• Sales-minded and service-driven, with a strong belief that exceptional customer experience drives results
• Comfortable performing hands-on services, including Forever Jewelry welding and device-based piercing, after training
• Calm, confident, and organized, with the ability to prioritize and adapt in a fast-paced environment
• A thoughtful communicator who leads with kindness, clarity, and common sense
• Jewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential
• Flexible and reliable with scheduling, including weekends and holidays

Skills

• Exceptional customer service skills
• Ability to lead and motivate a team
• Hands-on service skills, including welding and piercing
• Attention to detail and organizational skills

Benefits

• Health insurance with 75% of the medical premium covered by Catbird. 25% of the premium covered for children
• Dental and vision insurance options
• Flexible Spending Account (FSA) for pre-tax contributions to medical and childcare expenses
• Two weeks of accrued vacation and 7 sick days
• Life insurance (1x annual salary) fully covered by Catbird
• Voluntary life insurance and short/long-term disability at reduced group rates
• 7 days of backup childcare (in-home or at a Vivvi childcare center)
• Catbird employee discount: 50-70% off the Catbird line and 30% off designer pieces
• 401(k) with profit sharing and safe harbor contributions (eligibility after 90 days)
• Parental leave: 20 weeks total, with 12 weeks fully paid
• Pre-tax transit benefits to help save on commuting costs
• Professional development stipend: $200/year, plus access to workshops and talks throughout the year
• The Catbird Foundation: At least 1% of all sales donated year-round to nonprofits aligned with our values—over $2MM donated to date

Pay

Competitive salary commensurate with experience

Schedule

Full-time position, flexible schedule including weekends and holidays