Game Day Ticketing Representative

About the role

Rhode Island FC (RIFC) is seeking a courteous and professional Game Day Ticketing Representative for the 2026 season. This position is responsible for providing exceptional customer service to fans, assisting with ticket purchases, and managing the ticketing process.

Responsibilities

• Provide a positive and welcoming experience for fans, ensuring their visit starts on the right note.
• Assist customers with purchasing tickets in person and over the phone, using the ticketing system to process transactions.
• Welcome and greet fans at the gate and scanning their tickets.
• Address customer inquiries regarding their event details, ticket availability, pricing, seating options, and stadium policies.
• Troubleshoot issues, such as reprints, exchanges, and account updates, professionally and efficiently.
• Resolve issues when they arise; escalate concerns, if necessary.
• Provide information and assistance regarding present and future games & events.
• Work cooperatively with team members to ensure smooth operations at the gate and box office.
• Understand and demonstrate an understanding of stadium policies and procedures.
• Other duties as assigned.

Qualifications

• Must be 18 years old.
• Prior experience in customer service, ticketing, or box office operations.
• Basic computer skills and familiarity with ticketing systems (training will be provided).
• Excellent communication skills, both written and verbal.
• Able to excel in a fast-paced environment.
• Successful completion of a pre-employment comprehensive background check.
• Must be legally authorized or able to obtain authorization to work in the US.

Schedule

This part-time, hourly position works weekends, evenings, and holidays between April and November. Shifts will vary depending on event needs.