Gallery Guard

Essential Functions And Duties

• Arrive on time for scheduled shifts.
• Respond to visitor/staff requests and questions about the collection in a respectful, courteous and professional manner while keeping the focus on the collection safety.
• Be customer service oriented when enforcing museum policies and dealing with the public.
• Perform escort duties into restricted areas of the museum as directed.

Problem Solving

• Respond to emergency situations such as medical, theft, fire, vandalism and other incidents in a timely manner.
• Keep Security Managers and the Director of Security informed of all incidents verbally and/or via written reports.

Protocols

• Protect the museum collection from theft and damage, monitoring visitor activity to ensure adherence to museum policies and procedures.
• Utilize radio equipment and other staff tools and protocols in a professional manner to report business matters to management and colleagues.
• Demonstrate confidence and consistency working in a public place and interacting with public while keeping a social distance and adhering to ISGM pandemic work guidelines and procedures.
• Carefully observe actions in the galleries as assigned and respond to object alarms.
• Control and monitor access points of the building.

Teamwork and Collaboration

• Work actively and cooperatively with others on within the Museum, particularly the security staff, to help colleagues in the successful delivery of their duties.

Requirements

• Required: High school diploma or equivalent, legal authorization to work in the United States, willingness to represent the Museum’s expectations for professional conduct at all times, demonstrated success and ability to regularly and sustainably meet shift requirements, must be able to stand and walk for long periods of time and lift up to 50 pounds, excellent customer service skills, fluency in English is required, must be dependable and punctual, must be able to interact with others with professionalism and courtesy and calmly handle stressful situations, commitment to advancing the ISGM’s strategic goals and values.

Preferred Experience

• In a fast paced security environment, museum and/or non-profit experience, flexibility to work events and extra shifts a plus.