GA - Client Support Specialist

About the role

Georgia HOPE is a behavioral health provider dedicated to creating meaningful change for children, families, and individuals facing emotional and behavioral challenges. We serve these clients directly in their homes, schools, and communities, focusing on personalized, strengths-focused care.

Responsibilities

• Deliver community-based support services in homes and other real-world settings
• Maintain regular contact with assigned clients, including both in-person and phone-based support
• Review client history, assessments, and treatment plans to ensure services align with individualized goals
• Support clients and families in developing and achieving goals outlined in their Individualized Recovery Plan (IRP)
• Teach coping strategies, emotional regulation, and daily living skills to promote independence and symptom management
• Help clients identify triggers, build resilience, and develop appropriate behavioral responses
• Aid in school, work, and family functioning by reinforcing practical, real-life skills
• Connect clients and families to community resources that support basic needs, stability, and long-term success
• Proactively support crisis prevention by helping clients develop safety plans and identify support systems
• Collaborate closely with therapists, clinical teams, and community partners to ensure coordinated, whole-person care
• Track service utilization and maintain accurate, timely documentation in the Electronic Medical Record (EMR) system
• Participate in team meetings, case staffing, and ongoing training to ensure high-quality service delivery

Qualifications

• High School Diploma with at least two years of relevant experience, or a Bachelor’s degree in a behavioral health or related field
• Experience working with children, adolescents, or adults with mental health or behavioral health needs preferred
• Valid driver’s license and reliable transportation for community-based work