Client Support Specialist
About the role
GoHiya is seeking a Client Support Specialist for hands-on work centered on customer resolution and the day-to-day demands of inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. In practice, the role is client support specialized execution within contact center operations, with decisions grounded in current records rather than memory or guesswork.
How success shows up: the role is working well when customer resolution becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates. For GoHiya, that result is measured through client support specialized execution within contact center operations.
Working strengths
- Use Problem Solving and Status Updates confidently when carrying out client support specialized execution within contact center operations.
- Apply Client Support Specialized Execution without losing track of exceptions, owners, or deadlines tied to client support specialized execution within contact center operations.
- Document Escalation Management decisions clearly enough that another teammate can follow the reasoning behind client support specialized execution within contact center operations.
- Use sound judgment around Account Review, especially when client support specialized execution within contact center operations requires escalation instead of assumption.
Responsibilities
- Review the Client Support Specialist workflow at GoHiya by helping the team resolve routine issues within approved authority.
- Maintain the Client Support Specialist workflow at GoHiya by helping the team document commitments and next actions.
- Track the Client Support Specialist workflow at GoHiya by helping the team escalate complex cases with enough context for the next owner.
- Own the Client Support Specialist workflow at GoHiya by helping the team handle assigned customer or client requests.
- Coordinate the Client Support Specialist workflow at GoHiya by helping the team review available case history before responding.
Work arrangement
Full-time, associate level, 100% remote within the United States.
Pay
Base salary: $38,000–$52,000 per year.