G&E Lead Rental Technician

About the Company

Expressway Cinema Rentals is a leading photo, film and video equipment rental house with multiple locations in Philadelphia and Upstate New York. We are dedicated to enabling the creative community with greater capabilities by bringing new and innovative technologies into the market, providing an advanced level of creative support, and building lasting relationships with all of our customers. Expressway offers an encompassing infrastructure solution with experienced technical staff in each department, high-end camera and lighting equipment, pre-loaded trucks and vans, state-of-the-art production facilities, and a catered host of services.

About the Role

The G&E Lead Rental Technician works under the supervision of the G&E Department Manager and as a close collaborator to our G&E Rental Agent. This role is responsible for overseeing and ensuring quality control, safety, and execution of order processing, inventory tracking systems, and warehouse organization. The ideal candidate will be a technical authority, contribute strategically, and act as a strong representative to production crews and clients. This position plays an integral role in maintaining and improving staff culture and customer experience at our G&E facility.

Responsibilities

• Serve as the lead technical representative when interacting with customers in the G&E facility and in the field, with a focus on customer service and relationship building.
• Demonstrate expertise in Expressway's rental operations, inventory systems, and software.
• Assist with training, orienting, and directing new hires, day-players, and staff.
• Identify, create, and implement department efficiencies and operational improvement processes.
• Lead a staff of G&E Technicians in the following areas:
  • Maintenance, organization, and cleanliness of Expressway’s warehouse, parking lot, vehicles, and rental facilities.
  • Checking in returning orders and inspecting equipment thoroughly.
  • Preparing and executing orders with extreme care and attention to detail.
  • Flex, barcoding, and rental system strategy and implementation.
  • Advancement of equipment and technical knowledge.
  • Maintaining quality control, condition, and integrity of Expressway’s equipment inventory.
  • Handling RMA, shipping, and receiving between Expressway offices, customers, vendors, and sub-rentals.
• Oversee trucks and driving:
  • Drive and understand the functionality of all of Expressway’s vehicles.
  • Develop and implement systems, schedules, and protocols to efficiently maintain our fleet.
  • Oversee trucking, transportation, transferring, and delivery logistics.
• Apply on-set experience, etiquette, and represent Expressway professionally.

Qualifications

• Strong leadership, collaboration, and team skills.
• Excellent customer service skills.
• Excellent communication skills.
• Enthusiasm for organizational and operational strategy and process creation.
• A deep understanding of the Grip & Electric department and inventory implementation.
• Ability to act as a positive expert representative of Expressway, both internally and externally.