(FWS) The Virtue Center - Customer Relations Representative (Fall)

Duties And Responsibilities

• Greet clients, visitors, and community members in a friendly and professional manner.
• Assist with front desk and receptionist duties, including answering and directing phone calls.
• Assist with scheduling appointments and providing appointment reminders.
• Assist clients with completing intake paperwork and other administrative forms as directed.
• Perform general clerical duties, including filing, scanning, copying, data entry, and document organization.
• Absorb and maintain client files and administrative records.
• Help keep the reception and waiting areas clean, organized, stocked, and welcoming.
• Restock informational materials, forms, and office supplies as needed.
• Absorb and organize inventory, communicate supply needs to staff.
• Absorb and update lobby materials, informational displays, and other media.
• Provide administrative support for special projects, programs, and community events.
• Absorb and assist staff with event preparation and coordination as needed.
• Maintain confidentiality of client and organizational information.
• Follow The Virtue Center's policies and procedures regarding confidentiality and professional conduct.
• Complete additional administrative duties and special projects as assigned.

Qualifications

• Strong interpersonal and customer service skills.
• Ability to communicate professionally with clients, staff, and community members.
• Dependable, organized, and able to follow through on assigned tasks.
• Comfortable working with individuals from diverse backgrounds and life experiences.
• Ability to maintain confidentiality when working with sensitive information.
• Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn new computer programs and office procedures.
• Strong attention to detail and willingness to learn.
• Professional and compassionate attitude.