Futures Operations Manager - Retail Broker Dealer

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform designed to elevate the investment experience.

Key entities include:

• Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally.
• Moomoo Financial Inc.: An SEC registered FINRA member providing retail investors access to both U.S. and Asian securities markets.
• Moomoo Technology Inc.: Offering a data-rich trading platform with unparalleled insights and tools (not a licensed broker-dealer).

About the Role

The Futures Operations Manager will lead the day-to-day operational support for a retail broker-dealer’s futures and derivatives offering. This role ensures accurate trade processing, settlement support, reconciliations, operational controls, vendor coordination, and scalable client-service workflows. The ideal candidate has strong retail brokerage operations experience and understands the customer lifecycle across trading, account activity, post-trade processing, exceptions, and regulatory operations. Experience supporting perpetual contracts (“perps”) and/or event contracts is strongly preferred.

Responsibilities

• Trade Processing & Settlement Support: Oversee daily post-trade operational processes for futures and other derivatives products, including trade capture, allocations, confirmations, expirations, exercises, assignments, settlements, and exception management.
• Reconciliation & Balancing: Manage daily trade, position, cash, fee, and account reconciliations across internal systems, executing brokers, clearing partners, exchanges, and vendors. Investigate, resolve, and document breaks in a timely manner.
• Retail Brokerage Operations: Support the operational lifecycle for retail customer accounts, including account maintenance, transfers, corporate actions or product events, customer inquiries, and escalated service issues related to futures and derivatives activity.
• Product Operations: Partner with Product, Trading, Compliance, Legal, Finance, and Technology teams to operationalize new products, features, and market access. Support launches, rule changes, exchange updates, and enhancements affecting retail derivatives customers.
• Regulatory Operations: Ensure operations processes support applicable regulatory and exchange requirements. Coordinate documentation, data gathering, reporting support, and responses to regulatory inquiries, audits, and internal reviews.
• Operational Controls: Establish and maintain effective daily controls, escalation procedures, exception reporting, and operational documentation to promote accurate, timely, and consistent processing.
• Process Improvement & Automation: Identify manual processes, recurring operational issues, and workflow gaps. Develop and implement scalable procedures, automation opportunities, and service-level standards.
• Client, Partner & Internal Stakeholder Management: Serve as a key operational contact for internal teams, executing and clearing partners, exchanges, vendors, and other external stakeholders to resolve issues and improve service delivery.
• Policies & Procedures: Create, maintain, and periodically review written supervisory procedures, operating procedures, control documentation, and training materials for futures and derivatives operations.

Requirements

• Education: Bachelor’s degree in Finance, Business, Economics, Operations, or a related field.
• Experience: 8+ years in brokerage, trading, derivatives, settlement, clearing operations, or back-office operations. Experience supporting a retail broker-dealer, online brokerage, fintech, exchange, or clearing firm is strongly preferred.
• Knowledge:
  • Strong understanding of retail brokerage operations and the trade lifecycle.
  • Familiarity with U.S. futures markets, exchange-traded derivatives, settlement processes, and post-trade operations.
  • Understanding of broker-dealer operational and regulatory requirements, including applicable FINRA, SEC, CFTC, NFA, and exchange rules.
  • Experience with brokerage operations platforms, trading systems, reconciliation tools, and operational reporting.
• Skills:
  • Strong analytical, problem-solving, and exception-management skills.
  • Excellent communication and stakeholder-management abilities.
  • Demonstrated people-management and team-development skills.
  • Ability to manage multiple priorities in a fast-paced, high-volume environment.
  • Advanced proficiency in Microsoft Excel; familiarity with SQL, reporting tools, or workflow automation is a plus.

Preferred Qualifications

• Experience supporting retail futures, options, equities, crypto, or other multi-asset brokerage products.
• Experience supporting perpetual contracts (“perps”), crypto derivatives, event contracts, prediction markets, or similar emerging products.
• Experience with automated reconciliation, workflow, and operational-control solutions.
• Experience supporting product launches, trading-system implementations, vendor integrations, or operational scalability initiatives.
• FINRA Series 7 and/or Series 63 registrations, or ability to obtain required registrations after hire.
• Series 3 license or ability to obtain, where required for the role.

Benefits

• Comprehensive Paid Medical Benefits: Robust medical benefits plan covering you and your dependents.
• 401k Employer Contribution: Employer match to help grow your retirement savings.
• Generous Paid Time Off & Paid Holidays: Ample paid time off and holidays to recharge.
• Professional Growth & Development: Hands-on learning, skill-building, and cross-functional work opportunities.
• Performance-Based Bonuses: Bonuses rewarding your contributions to the team’s success.

Pay

Base pay for this role ranges from $125,000 to $165,000, depending on education, training, experience, location, business needs, or market demands. This role is also eligible to participate in a discretionary bonus plan.