Future Opportunities: Licensed Benefits Advisor

About the role

Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being considered for future start dates in summer 2026. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.

Responsibilities

• Serve as the primary benefits contact for a portfolio of small group employer clients
• Guide clients through the full renewal process — from assessment of needs, plan evaluation, selection through enrollment support
• Proactively assess client needs and recommend coverage options (dental, vision, life, disability, HSA/FSA) and plans (SGHI, Level Funded, LGHI) that best fit their teams
• Provide clear, approachable guidance on health insurance concepts via phone and email
• Ensure clients receive timely, accurate support that meets their needs throughout the year
• Maintain and meet SLAs and performance standards in a fast-paced, deadline-driven environment

Requirements

• Minimum 4+ years in a customer-facing role; health insurance or benefits experience preferred
• Active Life and Health Producer License
• Experience supporting a client portfolio or managing ongoing client relationships
• A track record of strong client retention and service delivery
• Clear communicator who can simplify complex benefits concepts
• Self-starter who thrives with autonomy and adapts well to change

Qualifications

• Passport to travel to client sites as needed
• Ability to work flexible hours including evenings and weekends
• Strong interpersonal skills and the ability to build and maintain positive relationships with clients
• Proficiency in Microsoft Office Suite